Shipping, Refunds And Returns Policy

Glam Global Pte Ltd (“we” and “us”) is the operator of (https://www.elisir.world)(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
We try to maintain accurate stock counts on our website but there might be incidences of stock discrepancy and we are not able to fulfill all your items at time of purchase. In such instances, we will contact you about whether you would prefer to wait for us to deliver the item after restocking of the affected item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

All shipping will on standard shipping of transit time between 1-2 working days. Shipping options and costs as below:

Express Delivery (Same Day If Order Before 10AM - Not Applicable For Sundays And Public Holidays) -$20

Personal Standard Delivery (1-2 Working Days)

1. Order $100 and below - $10
2. Order $101-$200 - $6
3. Order above $200 - Free

For specific items, there might be other shipping options made available at the checkout page and charges will be reflected accordingly at the final price.

3. Return Due To Change Of Mind
Glam Global Pte Ltd accepts returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

As these are food items, once the product is opened, we will not be able to process a refund due to sanitation reasons. However, customer satisfaction is most important to us so, if for any reasons that you are unhappy or unsure about the products you purchased from us, please reach out to us at any time via email hello@theelisir.com

4. Delivery Terms
4.1 Transit Time Domestically
We currently only ship within Singapore mainland and Sentosa and in general, domestic shipments are in transit for 1-2 working days

4.2 Dispatch Time
Orders are usually dispatched within 1-2 working days of payment of order.
Our warehouse operates on Monday – Sunday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we will do our best to change the address before the order has been dispatched. Please note that we will not be able to change delivery address for next day deliveries.

4.4 Items Out Of Stock
If an item is out of stock, we will contact you on whether you would like to wait for restocking or to replace it with another product or to cancel and refund the out-of-stock items and dispatch the rest of the order.

4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

4.6 Self Collection
Self Collection is available and if selected by customer, orders are usually available for pickup after 24 hours of order. However collection hours are subjected to warehouse opening hours as stated:

Opening Times:

9:30AM – 5:00PM (Mon – Fri)

9:30AM – 12:00PM (Sat & Sun)

Closed on Public Holidays

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry at hello@theelisir.com